Shipping policy
AEREN
Last Updated: 25 October 2026
At Aeren, we are committed to ensuring that your order reaches you safely and efficiently. We understand the importance of a smooth delivery experience and work with trusted courier partners to provide reliable shipping throughout South Africa.
Please review our shipping information below before placing your order.
1. Shipping Locations
Aeren currently offers delivery exclusively within South Africa.
We do not offer international shipping at this time.
All orders are delivered through our courier partner, Aramex, subject to delivery-service availability and any applicable local restrictions.
2. Shipping Rates
We offer the following shipping rates for deliveries within South Africa:
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Orders below R1,000: R99.00 standard shipping fee.
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Orders of R1,000 or more: FREE standard shipping.
The free-shipping threshold is calculated using the order value after applicable discounts and before shipping charges.
All shipping charges will be displayed during checkout before payment is completed.
3. Order Processing Times
Orders are generally processed within 2–3 business days after successful payment confirmation, provided the ordered products are available for dispatch.
Business days are Monday to Friday, excluding South African public holidays.
Processing includes payment confirmation, order preparation, packaging, and handing your parcel over to Aramex.
Orders placed over weekends or public holidays will enter processing on the next business day.
During promotional campaigns, product launches, peak shopping periods, or periods of high order volumes, processing may take longer than usual.
If we anticipate a material delay to your order, we will endeavour to notify you and provide an updated estimated fulfilment date.
4. Estimated Delivery Times
Once your order has been dispatched, delivery generally takes 2–5 working days within South Africa.
Please note that this estimated delivery period begins after your order has been handed over to Aramex and does not include Aeren's standard order processing period.
Under normal circumstances, the total estimated time from payment confirmation to delivery is approximately 4–8 business days.
Delivery times may vary depending on your location, courier capacity, public holidays, severe weather, and other circumstances affecting transport services.
These are estimated delivery timeframes rather than guaranteed delivery dates. Any delivery date specifically agreed with a customer, and all applicable statutory rights, remain binding.
5. Festive Season, Limited Stock & Extended Fulfilment
During the festive season, Aeren may operate with limited available inventory due to increased customer demand and seasonal supply constraints.
Our operations also rely on third-party manufacturers, suppliers, logistics providers, and delivery partners, who may experience reduced operating hours, holiday closures, and increased fulfilment volumes.
As a result:
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Certain products may become temporarily unavailable.
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Orders may experience longer processing or delivery times.
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Some products may require additional time for replenishment.
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Orders placed toward the end of the year may, where appropriately disclosed and agreed, only be fulfilled or dispatched during the following calendar year.
Important: Where an extended fulfilment timeframe applies to an item, we will endeavour to clearly indicate this on the relevant product page or during checkout before the order is placed.
Customers placing orders for products with specifically disclosed extended fulfilment dates will be informed of the applicable estimated dispatch period.
If an unforeseen delay arises after an order has been placed, we will notify the customer as soon as reasonably possible and explain the available options, including cancellation and refund rights where applicable.
We will not automatically extend a previously agreed delivery period without regard to the customer's statutory rights.
If we are unable to fulfil an order because goods are unavailable, we will notify the customer and process a refund in accordance with applicable South African law.
We appreciate our customers' understanding during periods of exceptionally high demand and will make every reasonable effort to fulfil orders as efficiently as possible.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details.
You can use your tracking reference to follow your parcel's delivery progress through Aramex's tracking services.
Tracking information may take some time to become active after your parcel has been collected or processed by the courier.
If you have not received your tracking information after being notified of dispatch, please contact admin@aeren.co.za with your order number.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information during checkout.
Please ensure that your delivery address, contact number, and other relevant information are correct.
If you notice an error in your shipping details, contact us at admin@aeren.co.za as soon as possible.
We will make reasonable efforts to update the information before dispatch or request an address correction from our courier where possible.
If an incorrect or incomplete address provided by the customer results in additional courier charges, the customer may be responsible for reasonable and demonstrable additional delivery costs directly arising from that error, where permitted by law.
We will communicate any additional charges before arranging a chargeable re-delivery.
8. Failed Delivery Attempts
Aramex may attempt delivery or contact the recipient using the information provided during checkout.
If delivery cannot be completed because the recipient is unavailable, access to the premises is restricted, or the address is incorrect, further delivery arrangements may be required.
Where repeated failed delivery attempts result from circumstances reasonably within the customer's control, additional courier charges may apply.
Aeren will assess these situations fairly and will not charge customers for unsuccessful delivery attempts caused by Aeren or its courier partner.
If your parcel is returned to us, please contact our customer support team to discuss the available re-delivery or cancellation options, subject to applicable law.
9. Delayed Shipments
Although we work to ensure orders are delivered within our estimated timeframes, delays may occasionally occur.
Possible causes include:
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Severe weather or disruptions to transport services.
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National or regional public holidays.
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Increased courier volumes during sales and festive periods.
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Delays involving suppliers or inventory replenishment.
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Operational or technical disruptions.
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Incorrect or incomplete delivery information.
If your delivery appears delayed, please contact admin@aeren.co.za with your order number.
We will assist with tracking your parcel, liaising with the courier where necessary, and providing relevant delivery updates.
Aeren will comply with all legal obligations regarding delayed fulfilment, including customers' applicable cancellation and refund rights.
10. Lost or Missing Parcels
If your tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as reasonably possible.
We will investigate the matter with Aramex and may request additional information to establish what happened.
If a parcel is confirmed lost before delivery to the customer, Aeren will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.
Customers will not be required to bear the cost of parcels lost through circumstances for which Aeren remains legally responsible.
11. Damaged Deliveries
We take care when packaging orders to minimise the risk of damage during transit.
If your parcel or its contents arrive damaged, please contact us as soon as reasonably possible at:
Include your order number, a description of the damage, and photographs where available.
Please retain the packaging while we assess the issue, where reasonably possible.
We will investigate the matter and provide an appropriate resolution in accordance with our Returns & Refunds Policy and applicable South African consumer legislation.
We recommend that customers do not use electrical products that appear damaged or unsafe.
12. Order Changes and Cancellations
If you need to change or cancel an order, please contact admin@aeren.co.za as soon as possible.
We will endeavour to assist with requests received before dispatch.
Once an order has been dispatched, changes to the delivery address or delivery arrangements may be subject to courier limitations and any lawful additional charges.
Customers retain their applicable statutory cancellation rights, including rights relating to online transactions and delayed or unavailable goods.
Where the Electronic Communications and Transactions Act applies, orders must generally be executed within 30 days unless a different timeframe has been agreed.
If an order is not executed within the legally applicable period, the customer may exercise the cancellation rights provided by law.
13. Public Holidays and Business Closures
Aeren's standard processing and estimated delivery times exclude weekends and South African public holidays.
During the December and January holiday period, our own operations and those of our suppliers and courier partners may be affected by seasonal closures or reduced service capacity.
Where extended processing or dispatch dates are known, we will make reasonable efforts to communicate these clearly before customers complete their purchases.
Customers are encouraged to place time-sensitive orders early, particularly during festive periods.
14. Returns and Refunds
For information about returning products, requesting refunds, reporting defects, or exercising your statutory consumer rights, please refer to our separate Returns & Refunds Policy.
Any return shipping arrangements and associated charges will be handled in accordance with that policy and applicable South African law.
15. Contact Us
For questions regarding your order, shipping charges, delivery progress, or courier-related concerns, please contact us.
Aeren Customer Support
Email: admin@aeren.co.za
Please include your order number when contacting us about an existing purchase.
We are committed to providing a reliable delivery experience and assisting customers with any concerns that may arise.
Nothing in this policy excludes, restricts, or overrides any rights afforded to customers under applicable South African consumer protection legislation.